Martin & Pleasance warrants that all personal information submitted by visitors to the web site will remain the confidential property of the site owners and will not be intentionally sold or given to any third party under any circumstances.
Medical Information and Disclaimer
Any information provided on the Website, including information relating to health and medical treatment, is provided to assist you with your own research. M & P does not represent or warrant in any way that such information is accurate, complete or correct.
INFORMATION PROVIDED ON THE WEBSITE IS NOT INTENDED TO BE TREATED AS MEDICAL ADVICE AND SHOULD NOT UNDER ANY CIRCUMSTANCES BE USED AS A SUBSTITUTE FOR A PROFESSIONAL DIAGNOSIS OR PROFESSIONAL MEDICAL TREATMENT OR ADVICE.
Always seek the advice of your health and/or medical practitioners, when researching any health or nutritional related treatments concerning yourself or others.
Collection of Information
In order to use the Vital website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by M & P is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from M & P customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at [email protected]
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected]
All orders are shipped from our warehouse located in Melbourne, Australia. All prices listed on the website are listed in Australian dollars (AUD). If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
M & P processes orders via Paypal, Visa and Mastercard using the secure third party payment gateway provider Worldpay and the HSBC Bank Australia.
Card payments are processed in real time safely and securely. For details about the PCI DSS Attestation of compliance for worldpay.com
Credit and Returns Policy
A credit will be issued on all justifiable returns. The office should be notified of returns promptly. This is usually within 24 hours of delivery. Returns should be made within 14 days. Product can be returned to M & P with courier or post.
All returns need to be packed appropriately to ensure they arrive at M & P in a saleable condition.
We will accept credits for:
Product sent in error
Product damaged in transit
Product that is not fit for purpose or use
Stock sent with insufficient dating (less than 6 months)
Proof of purchase may be requested
We do not accept credits for:
Stock that has expired while in your possession.
Stock damaged during return to M & P due to inadequate packaging.
Refunds will be credited to your credit card used for the initial purchase. Please call 1800 652 443 or Email: [email protected] for approval of return from the M & P office.
Cancellation of Orders: Please call 1800 652 443 or Email: [email protected] to cancel an order. If the order has already been dispatched a credit will be given minus the cost of dispatch and return freight.
M & P will process orders within 2 working days of receipt of the order. If stock is not available we will email to advise when it will be available.
M & P will send orders by Australia Post or courier to interstate customers or courier to Victorian customers.
Please allow 5 working days for postage.
All deliveries therefore should be received within 7 working days.
Please call 1800 652 443 or Email: [email protected] to advise us should your order not arrive within this time period.
M & P uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at [email protected] You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
M & P may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. M & P does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on Vital site to external entities including retailers are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.vitalgreens.com
Restrictions on use of content and intellectual property the web site